Residential Customer - We were impressed with the professional manner with which Jim Welsh completed the estimate, helped us choose a premium shingle that matches our brick home nicely. Jim kept us informed as to the status of the job, considering the unusual weather all went pretty well according to plan. He even came back to assure we were happy and personally inspected the new roof.
We have been under the same ownership and management for almost 30 years. Not many other firms can make that claim. We are committed to bringing the best possible team to your project. A team that is guided by our years of experience and our commitment to excellence.
Terrisa joined the company in 1994, and is a hands-on business owner and manager. Terrisa oversees the day-to-day operations, marketing, and personnel training of all employees to ensure professionalism and effectiveness. She is committed to customer care through the Better Business Bureau programs and leads her team to communicate the entire process to our customers for a hassle-free roof install.
Terrisa's mission and expectations are to inform, to perform and to respond to valued customers with integrity and professionalism at all times. She helps Swan stand out by simply recognizing the importance of their valued customers' time.
Terrisa has established relationships with city personnel to ensure that job permits are pulled and regulations are met, and she overlooks the quality 20-point inspections that are required after every roof installation. Her background is in business management (banking and finance), and she is a member of the Plano Chamber of Commerce and Women in Business.
A roofer by trade, Kirk has hands-on, complete working knowledge and experience in both commercial and residential roofing. He has owned and operated Swan Roofing since 1981 and has contributed to the community by donating material and labor for charity roofing projects.
Swan Roofing's core business is commercial/residential roofing, preventative maintenance, repair, and emergency cover up. Kirk and Terrisa Swan are involved in all aspects of the business. Swan is certified through major manufactures, and the company is a 100% full-service roofing business. Kirk understands that the work of all contractors is not created equal. He often finds himself helping to repair damage caused by a non-certified installer.
Kirk has accreditations commercially with GAF, Durolast, Versico, Armko Industries, Bitec, Uniclad, Firestone, Petersen Aluminum and residential accreditations with Ecostar. Kirk is also an involved member in the BBB, Roofing Contractors Association of Texas, North Texas Roofing Contractors Association (NTRCA) and the National Roofing Contractors Association.
Born and raised in Texas, Ken brings over 21 years of experience in the sheet metal industry. He began his career in the Air Conditioning field where he ran a sheet metal shop for over 13 years, mastering the entire process for fabricating sheet metal for A/C. He was offered a position with a large custom sheet metal shop due to his reputation of quality of work and his hard-working attitude. He worked there for the next eight years, working with customers and fabricating everything from chimney caps, louvers, A/C sheet metal sittings, duct work, plenums, drain pans, ventilation and back draft systems - just to name a few. Ken's skills and expertise help make us the total roofing company of choice.
Brian has over 29 years of direct experience in all aspects of the roofing industry. He supervises all field operations for commercial projects. He brings sheet metal experience from his role with Gulf Star Sheet Metal. His role involves estimating, blueprint reading, code compliance and inventory control of material, carpentry, roof sheeting, stacking, and framing
Over 15 years of management experience in the construction industry with substantial experience in recruitment and sales. Lisa's strengths include strong problem solving skills, leadership and attention to detail. She manages and supports a team of over 35 customer service and dispatch representatives along with technicians and helpers.
She also handles customer support and resolution, billing and collections, and works directly with owners. Lisa is passionate about customer care and believes that communication is the key to any successful business!
Brenda has been in the construction industry for over 25 years, with vast experience in customer support and accounting. Brenda is diligent about providing out of the ordinary customer care. She handles customer support, payments, scheduling estimates, and more. Swan Roofing is very pleased and fortunate to have a professional team player like Brenda on our side.
Our attitude, along with the best employees and installers, accounts for our longevity and stability. Give us an opportunity to earn and keep your business as your "Total Roofing Contractor".